Madewell Phone Numbers and Emails

Toll-Free Number:

  • (866) 544-1937
    US Area
Send Message

Customer Service:

  • (434) 385-5792

Legal Department:

  • (800) 562-0258
    Anywhere else outside of the EEA, including the US
  • (434) 385-5775
    In the EEA

Madewell Emails:

Customer Service
International, US Area
General Counsel, Privacy Inquiries
Is this your business?

Madewell Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Madewell is 8665441937. 85% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • People call Madewell mainly because of request for information, return/ replace, shipping and delivery.

View full overview ›

How to Contact?

Most Popular Number:

(866) 544-1937
US Area
Total calls: 137 Issues resolved: 15 Last call: Jul 21, 2024

To get in touch with Madewell customer service, call the number 866 544 1937 for U.S. or 434 385 5792 for international clients, respectively. Customer support within the Madewell phone number can be reached seven days a week within working hours from 7 am to 11:59 pm ET for US consumers and from 7 am to 6 pm ET for others.

The website does not offer the specific Madewell email address but the link to contact the support team. The link is available in the Contact Us section of the site. To start the submission, you have to choose the type of problem, provide your name, email, telephone number, and other information.
The letter to the Madewell customer service email can be sent all the day round. To answer the request, the Madewell support will elaborate on the information and contact you.

The Madewell contact team provides clients with an online chat, which is available in the Contact Us section. The Madewell live chat works every day from 7 am to 11:59 pm ET. The customer care of Madewell is not limited only to online chat or email help.
It is possible to use the Twitter chat on the official channel of the company - @askmadewell. The option is affordable seven days a week from 7 am to 12 am.

Due to the information on the register of entities, the Madewell address is 225 Liberty St, New York, NY, 10281-6200. The Madewell corporate office address is not the same as store locations. To get help, you should contact the customer team using the support number or other ways of communication.

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Contact Information

Madewell Website:

Madewell Help Center:

Corporate Office Address:

Madewell, Inc.
30-30 47th Avenue
Long Island City, New York 11101
United States

Other Info (opening hours):

Mailing Address:

770 Broadway

New York, NY 10003

More contact details


+1 (434) 385-5754

Madewell Rating Based on 4 Reviews

Rating details

more details
Delivery Service
Product or Service Quality
Customer service

Rating stats

Rating trend

Summary of Madewell Customer Service Calls

02:32 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Madewell?

Shipping and Delivery Question:

  • “Tracking”
  • “I only received the right foot clog, not the left, size 9”
  • “Wrong item”

Request for Information Question:

  • “Question about order”
  • “To find out if you actually fulfilled an order that was late?”
  • “Question about a credit”

Return/ Replace Question:

  • “Problem with return and account sign in”
  • “Return”
  • “Return address”

Cards Question:

  • “Missing electronic gift card”
  • “Gift card not received”
  • “Purchase gift card”

Payments and Charges Question:

  • “Birthday Coupon”
  • “Discount on item”

Product/ Service Question:

  • “Place new order and price adjustment”

Staff Question:

  • “Customer service”

Other Question:

  • “Delete from text/mailing lists”
  • “Online purchase”
  • “Difficulty with on-line ordering”

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